Loreta Striani
Executive Housekeeper at LA ROQQA, Miramis Italy - On care, responsibility, and the essence of hospitality.
In Housekeeping, everything begins with care — even if it is not always immediately visible. It is felt in every detail, in every space, in the smile of a guest as they step into their room.
At Miramis, this role goes beyond operational precision. It becomes a practice of trust, attention, and continuous growth. Leading a team is not only about processes, but about people — creating an environment where learning, balance, and a shared sense of responsibility define the experience.
“Hospitality, at its core, is about lavishing care on a space a guest will soon occupy, and making them feel truly at home.”
Loreta Striani
People, learning and growth
A strong team is built over time, through shared knowledge and everyday collaboration.
At Miramis, learning is continuous. Storytellers — including department leaders — are actively involved in development paths that strengthen both skills and perspective. As individuals grow, they also support others, contributing to a culture where knowledge is shared and progress becomes collective.
Care and responsibility
Creating a healthy, nurturing work culture also means protecting the people behind it.
A structured five-day working week provides balance, but it is the attention from leaders who are able to listen, adapt and respond with flexibility that makes the environment truly sustainable.
This approach reflects the essence of Housekeeping. It is a role built on trust, where care and responsibility shape every detail — not only in how a space looks, but in how it makes someone feel.
